Delivery
Orders placed before 1:00pm on a working day are dispatched the same day.
- Accra & Tema — same day for orders before 1:00pm, otherwise next morning.
- Kumasi, Takoradi, Cape Coast, Koforidua, Ho — 1 to 2 working days.
- Everywhere else in Ghana — 2 to 4 working days.
Delivery is free on orders over GH₵5,000. Below that, the fee is calculated at checkout based on your region.
Checking your order on arrival
Open and check the device in front of the courier. If anything is wrong — wrong variant, damaged packaging, missing accessory — refuse the delivery and call us. This is far easier to resolve at the door than afterwards.
Returns
You have 3 days from delivery to return an unopened, unused product for a full refund. The item must be sealed, with all accessories and packaging intact.
Opened products can be returned within 7 days if they are faulty. Change-of-mind returns on opened electronics are not accepted, because we cannot resell them as new and we will not sell them to somebody else as new either.
Faulty devices
If a device develops a fault within its warranty period, bring it in or contact us and we will arrange collection. We handle the repair or replacement ourselves. Faults caused by liquid damage, drops or unauthorised repair are not covered — we will still look at it and quote you for the fix.
Refunds
Approved refunds are processed within 3 to 5 working days, back to the payment method you used. Mobile money refunds usually land the same day they are processed.