Help centre
The questions we get asked most, answered properly. If yours is not here, just ask us.
Ordering & Payment
What payment methods do you accept?
Mobile money from MTN, Telecel and AirtelTigo, plus Visa and Mastercard. All payments are processed through Paystack. We also accept cash on delivery within Accra and Tema, and bank transfer for larger orders.
Is it safe to pay online?
Yes. Payments go directly to Paystack, which is PCI-DSS certified. We never see or store your card details — we only receive confirmation that the payment succeeded.
Can I pay on delivery?
Within Accra and Tema, yes, for orders up to GH₵5,000. Outside those areas, or above that value, we ask for payment upfront because the courier cannot carry that much cash safely.
Can I change or cancel my order?
If it has not been dispatched, yes — call or message us as soon as you can and we will sort it. Once a device is with the courier we cannot recall it, but you can refuse the delivery at the door.
Do you offer instalments?
Not directly at the moment. For business purchases we can invoice with agreed payment terms — email us with what you need and we will put something together.
Delivery
How long will delivery take?
Accra and Tema: same day for orders placed before 1:00pm. Kumasi, Takoradi, Cape Coast, Koforidua and Ho: 1 to 2 working days. Everywhere else in Ghana: 2 to 4 working days.
How much is delivery?
Free on orders over GH₵5,000. Below that it depends on your region and is calculated at checkout.
Do you ship outside Ghana?
Yes we do. Tell us where you are and we will quote the shipping at checkout.
Can I collect from the shop instead?
Yes, and it is free. Select collection at checkout and we will message you when it is ready. Bring your order number and ID.
Can I track my order?
Yes. You will get a message with tracking details when your order is dispatched, and you can see the status in your account.
Products & Warranty
Are your products genuine?
Yes. We source through authorised distributors only. Every device comes with its manufacturer documentation and its serial number registered to your order.
What warranty do I get?
A minimum of 6 months on everything we sell, and 12 months on Apple devices. The exact term is on each product page. Warranty is handled by us directly, not by a third party.
Do you sell refurbished devices?
Sometimes, and when we do it says so clearly on the product page with the reason and the price adjustment. A refurbished device from us carries a 6-month warranty.
What if my device develops a fault?
Contact us and we will arrange collection at our cost, or bring it to the shop. Most repairs are done in 5 to 7 working days. If it will take longer than 14 days, we replace the device instead.
Can I see a product before buying?
Please do. Most of what we sell is on display at the Oxford Street shop, and we would rather you handled a laptop before committing to it.
Returns
What is your return policy?
You have 3 days from delivery to return an unopened, unused product for a full refund, and 7 days to return an opened product if it is faulty. The item must be complete, with all accessories and packaging.
Who pays for return shipping?
We do, if the item is faulty, wrong, or damaged on arrival. For any other return, the cost is yours.
How long do refunds take?
Three to five working days once the return is approved. Mobile money refunds usually arrive the same day they are processed.
Account
Do I need an account to order?
No, you can check out as a guest. However, we recommend creating an account so you can enjoy personalised discounts, exclusive deals, and offers based on your purchase history.
I forgot my password
Use the reset link on the sign-in page and we will email you a new one. If the email does not arrive within a few minutes, check spam, then contact us.